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Services overview

The trend of offering converged services has led to complexities in the OSS/ BSS infrastructure and manageability. Earlier there were only few services offered but now the operators are offering all communications services- voice, video and data. Operators need a trusted and experienced OSS BSS partner to manage the services.

Elitecore Professional Service Group will address Project Management and Professional Services & Support to offer best practices and implement projects in methodical standard procedure to ensure meeting business objective. Elitecore will partner with you to map & deliver effective solution that match your business objectives, assuring you of timely support and assurance of getting the work done. Elitecore will support you right from project consultancy through to post sales implementation.

With a single team to address consulting, development, implementation & support, Elitecore offers an advantage to Telecom Operator, Network Service Providers and System Integrators in faster service roll out. Elitecore Professional Services Group comprises of Project Management, Operations & Maintenance, Managed Services, Time and Material, Post Migration/Go live Support & Turnkey Project Implementation.

Services that Elitecore offers
arrow Elitecore's Product Implementation
  Elitecore Professional Service Group will offer best practices and implement projects in methodical standard procedure to ensure meeting business objective. Elitecore offers flexible delivery models
  arrow Operation and Maintenance
  arrow Managed Services
  arrow Turnkey Implementation
arrow System Integration via our partners
  Elitecore has partnership with leading System Integrators. Elitecore for its OSS BSS products offers System Integration to service providers via industry leading SI partners or is done directly by Elitecore.
arrow Education & Training
  Elitecore offers training modules designed to assist customers to implement and use Elitecore system effectively and to its full potential. Dedicated training modules are targeted to specific customer needs which can range from functional training to more in- depth technical and integration training for systems administrators and project engineers
arrow Post Sales Support
  Elitecore has got clients from across the globe in different regions like Indian Subcontinent, South East Asia, MEA and Eastern Europe. All these client implementations were done directly by Elitecore and most of these customers are under technical support. Elitecore is an ideal partner for any international customer. Elitecore also provides onsite support & maintenance for the critical needs
  arrow 24/7 Support - Online & Field Management Services
  arrow 3 Levels of Support -Gold, Diamond, Platinum
  arrow Effective Change Request Management
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