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Enterprise Billing Solution

Operators are in a race to create new revenue streams for their high value stakeholders by offering them innovative services and bundled offering, which helps operators to retain their customers and gain competitive edge. The key drivers for revenue growth in the enterprise sector include convergence across all sectors—fixed, mobile, voice, data and content; new technological advances and expansion into new non-traditional products and services.

Seizing these new opportunities will depend on unified and dynamic Business and Operation Support System B/0SS, including its ability to support rapid launch of new services, committed quality of service, accurate order fulfillment, flexible rating and billing for different hierarchies, error-free invoicing and prompt resolution of customer queries.

Elitecore’s CRESTEL Enterprise Solution is an ideal billing and revenue management solution for CSPs who offer a complete range of services such as Enterprise Voice/data, broadband, leased line, IP based, MPLS services, Managed or professional services, etc. along with the basic connectivity services to the enterprise customers over a single converged platform. It is an end-to-end pre-integrated fulfillment, assurance and billing platform that provide simplicity and adaptability in integration with other entities in the operator ecosystem. Its robust product management enables rapid deployment of various bundling, tariff plans while enabling providers to define and manage service level agreements on a variety of parameters.

  • Supports product bundling, IMS based product models, multiple product hierarchy through flexible product catalog while supporting multiple discounting /promotional schemes for services like Leased Line and MPLS
  • Easy Customer acquisition across all the variants with N-Level Account Hierarchy Support for enterprise customers
  • Supports complex billing business rules and customizable bill Invoicing for enterprise customers with different types of complex discount schemes for services like Leased Line and MPLS
  • Real-time provisioning framework supporting last mile link & device provisioning for multiple networks (FTTX/ADSL)
  • Scalable Work order management like multiple workflows, fieldwork task allocation, work flow engine, reports, etc.
  • User friendly Web Self Care to view profile, check bill history, recharge, self registration, etc.
  • Built on strong foundations of J2EE and supports open standards such as RADIUS, Diameter, HTTP, SOAP etc. for easy integration with third party systems such as Order Management Systems, Provisioning Systems, and SLA Monitoring Systems.
  • Extensive reporting of standard & customized MIS, Financial, Technical, CRM, Order Management, etc. having multiple selection criteria
  • Modular Platform supports multiple types of deployment architectures such as DR, Geo Redundant, ‘Active-Active’ & ‘Active-Passive’
  • Ability to assign billing & payment responsibility at different levels, in case of enterprise organizations
  • SLA / QoS Management (SLA parameter configuration, SLA commitment policy configuration, SLA Discount), integration capability with NMS
  • Logical Inventory Management (IPs, Circuits, Routers, ONT, etc)
  • Mobile App for Customers, Partners & Field Force
  • Work Force Management, a comprehensive work flow-based system that allows enterprise users to effectively manage work orders from different services
  • Elitecore CRM helps you stay connected with your customer 24*7
  • End to End Service Fulfillment (simple, complex and multiple services) and easy customer acquisition across all the variants through flexible product catalog and real-time provisioning system
  • Single convergent platform can be easily extended to offer multiple voice, video & data service on the same platform and operator does not have to incur additional cost to roll out new service
  • Lower TCO by providing platform capable for future services on NGN.
  • Robust Product Catalog Management enables service providers of rapid deployment of variety of plans, bundling enterprise tariffs and defining and managing service level agreements on variety of parameters thus reducing Time to Market
  • A comprehensive 360 degree view of customer that helps to provide more personalized services to the customers.
  • A Web based access provides significantly faster response time, anywhere across the globe over secured VPN’s or internet
  • Guaranteed quality of service via flexible contract management & SLA management
  • Vendor interoperability via open integration support for 3rd party/existing complex systems with ease
  • A complete End-User reporting solution to create, manage and deliver reports quickly and easily over the web.
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