The platform enables MVNE to on-board multiple MVNOs on the same platform, with multi tenancy features, supporting personalization and customized branding services to every tenant viz., Product Offer, Invoice Numbering, Payment Receipt Numbering, Account Numbering, Payment Mode, Customer Category and many others
The digital MVNO platform offers a B2B commerce platform with pre-configured B2B channels, B2B Self Care, B2B2C Store, Product Catalog, Credit management, B2B order management
The B2C commerce platform enables MVNO/E with their unique commerce requirements, and to address the complexities involved in deploying a fully integrated omni-channel strategy for online, mobile and in-store functionalities for their customers
The platform offers digital self-care solutions (iOS/Android/Web) for a seamless digital experience, which fully integrates mobile into the commerce infrastructure
Billing & Revenue Management
TM Forum compliant Multitenant Billing and Revenue Management platform is modular as well as pre-integrated with commerce, enabling rapid digital services enablement.
Customer Service Management
The customer service management module offers customer service agents (CSA), easier and faster access to information such as purchases, plans, eligible offers, usage, and payment history for quick understanding and resolution of customer requests.
Notifications & Alerts
The platform enables cross-touch point notification management framework to integrate with the notifications engine, to manage alerts based on different business events such as contract expiration warnings, activations/welcome notices, dunning notices, credit card expiry, and payment confirmations.
The platform is capable to report detailed subscription related metrics such as annual recurring revenue (ARR), bookings, subscriber churn, retention rates, and customer lifetime value (CLV) which are of paramount importance to the product owners.
Marketing & Sales
The platform enables MVNO with effective Marketing & Sales with contextual and personalized marketing, to ensure higher offer uptake. It enables SEO optimized digital store to offer promotional schemes, and also engage customers with product/service recommendations based on their browsing history.
Elitecore offers integrated CRM platform that helps to manage & track campaigns & leads. It helps in Sales Management from Lead to Account Management.
Data Integrity and Security
The platform enables MVNE with data integrity and security between the MVNO tenants using the same platform. With stringent rules, the platform enables the MVNE to segregate the data among tenants, restricting them from accessing data of other tenants who are using the same platform.
IVR & Contact Centre
The platform comes along with IVR capabilities which can be configured with different voice self-care options. It also offers a ready customer view to the customer service agent (CSA) when the call lands on their system.