One of the most dramatic trends in the communications market in recent years has been the growth of prepaid services. Today, prepaid no longer constitutes the low-revenue, basic-service segment. It is driven by high margin, value-add service customers who view it as a convenient way of retaining control over their usage and communication spend while expecting high service levels. To service providers, prepaid services offer the advantage of reducing bad accounts while allowing them to predict usage and plan network resources. Yet, the real-time demands of prepaid services require a scalable, real time platform to manage customers through their entire life cycle.
Prepaid services offer service providers the advantage of reducing bad accounts while allowing them to predict usage and plan network resources. Yet, the real-time demands of prepaid services require a scalable, real time platform to manage customers through their entire life cycle. It delivers integrated real time rating, voucher management, recharge management, customer care and service provisioning for the generation of new prepaid services. It carries high scalability that can handle millions of prepaid customers in real time through their entire life cycle.
Elitecore Convergent Prepaid Billing offers the carrier-grade platform that enables service providers to integrate prepaid and postpaid services allowing them to derive the benefits of complex prepaid-postpaid bundling. It delivers the true benefits of prepaid services to providers through last balance control and prevention of revenue leakage.
Crestel rating module enables the creation and delivery of complex bundled price plans/services, various promotional offers and discounts in real-time, reducing the high churn prevalent in prepaid customers. Through providing easy interfaces for integration with third party systems for recharge of prepaid services through online, offline modes - SMS, USSD, CSR, IVR, ATM, Internet, etc. with multiple payment methods like Cash, Credit Card, Debit Card, Coupons, etc. and easy balance management functionalities over 3G, 4G/LTE, Cable (FTTH/HFC) and IP-based technologies, it delivers higher control to customers over service usage.
- Provides real-time rating and pricing.
- Generates PINs, comprising Serial ID and password which are allocated to service packages.
- Allows customer to stock pins for future renewals which get activated automatically once the current balance is exhausted.
- Provides complete prepaid voucher lifecycle management.
- Provides interface for integration with third party systems for recharge of prepaid services through online, offline modes - SMS, USSD, CSR, IVR, ATM, Internet and multiple payment methods - Cash, Credit Card, Debit Card, Coupons.
- Allows rapid distribution and management of vouchers by assigning them to distributors and resellers.
- Prepaid service functioning is supported by a secure socket layer - SSL - that reduces the risk of fraud and loss of data.
- Maintains real-time account balance and accumulates balance.
- Crestel provides a rapid high performance interface between the front office systems and the network elements.
- Tracks account information, billing and payment history as well as receivables in the form of revenue and commission in addition to payouts.
- Elitecore is scalable with J2EE architecture and provides 99.9999 reliability with support for millions of subscribers.
- Lowers Customer Churn: Elitecore promotes customer loyalty, reducing churn through rapid service creation, delivery and provisioning of complex services across market and subscriber segments on the fly while maintaining high service level. Easy registration and recharge with a choice of online and offline payment methods enriches user experience, enhancing customer satisfaction.
- Prevents Revenue Leakage: Eliminates incidences of balance overuse, reducing revenue leakage particularly in case of service bundles. Voucher encryption, tracking and reseller management reduces risk of fraud.
- Delivers Control to Customers: Delivers control over usage through balance and session expiry alerts, serving the prime purpose of prepaid demand. In doing so, it enhances customer satisfaction.
- High Scalability: Delivers rapid scalability to millions of customers while maintaining high service levels and speed in service delivery across the customer life-cycle, thus providing a dependable solution. It provides large-scale, real-time interactive provisioning to manage millions of user accounts.
- Robust and scalable system; Elitecore delivers control over usage through balance and session expiry alerts, serving the prime purpose of prepaid demand. In doing so, it enhances customer satisfaction.
- Enhanced Reach with Cost Control: Helps providers expand their reach while keeping costs under control with easy availability of vouchers through resellers and distributors while ensuring mutually profitable relationships with these partners. Operational costs are kept under control through simplified recharge, registration and transaction facilities.
- Flexibility: Delivers the flexibility to satisfy differential customer segment requirements while managing rapidly changing rate plans. On the reseller front, it has the flexibility to acquire resellers rapidly while supporting multiple, complex distributor and reseller discounts and commissions as well as complex partner relations.