Digital Revenue & Customer Management (RCM) Platform

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Digital Transformation is a reality now, across the industries and geographies. It is transforming our lives by digitising the way we work and interact. A critical component of the digital experience is the connectivity facilitated by the communication providers. While the CSPs are the real enablers in realizing the digital dream, their own process and service delivery lags digital adaption. However, many CSPs have realized the urgency and have rolled out their digital services while others are in trial phase or yet evaluating the need for this transformation.

Elitecore Digital RCM - in a Box solution for Digital Service Providers (DSPs)

Elitecore Digital Revenue & Customer Management (RCM) platform is tailored specifically for wireless operators with complete selling, marketing, monetization, revenue management, billing and self-care capabilities. It covers end-to-end modules for a Telco to grow into a Digital Service Provider (DSP). It offers a highly flexible platform to quickly deploy a fully integrated omni-channel strategy, including online, mobile and in-store - complete with all the functionality needed to manage complex product packages while delivering an exceptional and highly targeted user experience.

Features

Native Elitecore DCCM Capabilities

  • Single Platform for B2C & B2B Commerce
  • Digital Care
  • Product Information Management
  • Customer Service Management, IVR & Contact Centre
  • Notifications & Alert
  • Analytics
  • Marketing & Sales

Pre Integrated with Elitecore OSS BSS

  • Real time Policy Management
  • Online Charging System
  • Service Provisioning and Activation
  • Ease in Partner Management & Settlement
  • Industry Standard Compliant

Benefits

Quick Time to Market

  • Easy installation and easy integration with 3rd party network elements to achieve rapid time to market.
  • Enables faster setup of sites, promotions & marketing campaigns by business users

Control Cost

  • Reduce TCO with End-to-end pre-integrated stack
  • Future ready platform enabling the operator to roll out services on the same platform
  • Intuitive tools and native web content management to increase operational efficiency and reduce cost

Improve Customer Experience

  • Customer Self-care Mobile App for iOS and Android. Also customizable SDK tool kit for 3rd Party mobile app integration
  • Digital Care - Real time balance management and service selection
  • Operators can provide Anywhere-Anytime access to their services to customers via channel of their choice
  • Elitecore Digital RCM completely digitize entire customer lifecycle
  • Flexible omni-channel fulfillment options for customers
  • Various care options such as Configurable IVR (with different voice self-care options), Assisted Service module, customer ticketing system
  • An extremely targeted user experience with Advanced personalization
  • Contextual offers for customers to get what they want.

Cloud & Virtualization Ready

  • Enables operators to achieve agility through cloud & virtualization ready platform. The platform supports any vendor's hardware and storage

Use Cases

To know more download Digital RCM Brochure

Resources