In the race towards customer loyalty today’s changing digital landscape is forcing service providers to revamp their legacy systems to meet customer demands. To keep up with emerging technologies, service providers need a new breed of dynamic customer care solutions that enhance the customer experience.
Elitecore Customer Management is an end-to-end next-generation solution for prepaid and postpaid, enterprise and/or retail customers that completes the Customer Account Lifecycle Management, Customer Notifications, Self Care, Mobile App, Trouble ticketing, CRM, etc. It enables greater flexibility to achieve high revenues and customer loyalty and prevents customer churn by managing customer problems efficiently and effectively.
Elitecore's Mobile Self Care App enables a customer to manage their personal profile, subscriptions and data usage anywhere and anytime, hence ensuing increased customer satisfaction and reduced OPEX for operators. It is based on SOAP based integration. This App is a pre integrated 3rd party Payment Gateway for enabling subscribers to make payments using their credit card, debit cards or net banking.
Cost Savings for operator: With self care channels the load on other customer care channels like Call Center, IVR, SMS is reduced and hence the operator needs to spend less on those costly channels.
Reduces Customer Churn: With trouble ticketing system in place, the customer queries are solved rapidly and reduces customer dissatisfaction and churn.
Enhanced Customer Experience & Loyalty: Supports personalized Service offerings, creating opportunity for revenue generation by providing up-sell, cross-sell, promotions and advertisements via self care
Increased Customer Satisfaction: With real time notifications and shared balances, customer gets the right value of their expenses