Bill Shock Prevention

Create a happy customer experience with Bill Shock Prevention
TOLL FREE: 1800-300-03080

With advent of next generation services and data hungry mobile applications, data users consume their data at a rapid pace and become dissatisfied when they receive higher than expected bills. Frustrated customers not only put a burden on the customer care service but have negative PR resulting in substantial loss of revenue. To overcome this obstacle, operators require a bill shock prevention mechanism.

Elitecore Bill Shock Prevention consisting of pre integrated stack of Crestel OCS, NetVertex PCRF, Product Catalogue and web/mobile self care helps the operators to increase customer loyalty and encourage them to use mobile data without any panic.

Features

  • Real time notifications about usage and Roaming into another network
  • Enable customers to access real time dashboards to view their usage, buy add plans from Mselfcare
  • Apply FUP /Throttle when Data limit reached
  • Empowering customers to take control of their Shared group usage & set limits
  • Provide appropriate Data Add-On Plans by understanding customer usage pattern
  • Social Media Plans for heavy users of Social Media Applications
  • Add-on Data Plans
  • Booster Plans

Benefits

  • Operators can avoid Bill forgiveness for unhappy customer
  • Generate additional revenue via new up sell opportunities
  • Increased Revenue due to fewer customer care calls
  • Operators can feel the difference with improved customer loyalty and Reduction in Churn with happy and satisfied customers
  • Subscribers are empowered to avoid shock & overages
  • Enhanced Customer Experience with real time notifications, personalised plans and control over spending limits of shared group members
Resources